SUPPORT SERVICES SPECIALIST

Wilson-McShane Corp•Bloomington, MN

8d•Onsite

About The Position

At Wilson-McShane we administer benefits for hardworking individuals in various trade unions. As a Support Services Specialist, you will be providing support to the office operations by answering a high volume of incoming calls, determining the purpose of callers, and forwarding calls to appropriate personnel or queues. Our Support Services Specialists also provide back-up to the front desk and have the opportunity to learn about all departments in the organization in order to get the members in touch with the appropriate department as quickly as possible. There is also the opportunity to assist with faxing, copying, filing, data, spreadsheets and interoffice projects and documentation such as paper and electronic media. Our Support Services Specialists are critical to ensure that our members receive the service they deserve!

Requirements

A minimum of 1-year related experience and/or training.
Proficiency with all aspects of Microsoft Office.
Basic understanding of printing/scanning hardware and software is a plus.

Responsibilities

Answering a high volume of incoming calls
Determining the purpose of callers
Forwarding calls to appropriate personnel or queues
Providing back-up to the front desk
Assisting with faxing, copying, filing, data, and spreadsheets
Assisting with interoffice projects and documentation such as paper and electronic media

Benefits

Low Deductible Health, Prescription Drug and Dental Benefits
Voluntary Vision, Accident, Critical Illness and Pet Insurance
Flexible Spending Account (FSA)
Employer Contribution to 401(k)-No Match Required
401(k) and Roth 401(k)
Paid Holidays and Paid time off
Dependent Care Reimbursement Account
Life Insurance and AD&D
Employer Paid Short Term Disability
Employee Assistance Program, including access to confidential counseling (virtual and in-person)