Support Services Specialist

University of Iowa•Iowa City, IA

6d•$43,240 - $82,749•Hybrid

About The Position

The Department of Health Information Management at the University of Iowa Health Care is seeking a full-time, Support Services Specialist. This position will be responsible for completing Health Information Management (HIM) responsibilities of scanning and importing protected health information (PHI) into the electronic medical record to include creation or update of Referrals and communicating with clinical departments. Contributes to the mission and success of HIM and University of Iowa (UI) Health Care by contributing to optimal patient care. University of Iowa Health Care is recognized as one of the best hospitals in the United States and is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Requirements

A Bachelor's degree in health information management, business administration or the equivalent combination of education and experience
One year experience working with medical records and health information
One year customer service experience
Medical terminology knowledge and experience
Knowledge and proficiency with computer applications, i.e. Microsoft Office Suite, Teams, Zoom
Excellent verbal and written communication skills

Nice To Haves

Three or more years of working with medical records and health information
Three or more years of customer service experience
Knowledge of UI Health Care medical record and health information functions
Knowledge and experience with Epic Clinical Documentation system
Knowledge and use of Epic Medical Records tracking system
Knowledge of UI Health Care policies and procedures
Certification as RHIT or RHIA

Responsibilities

Review, organize and upload outside facility medical record documents received via inbound fax according to HIM guidelines
Create or update Referrals in Epic when appropriate
Send notification of record upload according to clinical department specific guidelines
Communicate and follow up with clinical departments and providers regarding outside facility medical record documentation
Process UI CareLink Epic InBasket messages which contain outside facility medical records
QA uploaded records to ensure they are for correct patient, correct document type, and readable
Performs other projects and tasks as assigned