Treasury Services Support Specialist

First Community Bank•Bluefield, VA

5d•Hybrid

About The Position

The Treasury Services Support Specialist supports internal and external customers associated with all non-credit commercial products, including but not limited to business deposits, Digital Business Banking, merchant services, and treasury services operational functions as assigned. Provide technical assistance for all Treasury Services products and services.

Requirements

High school diploma or equivalent
One to three years of banking experience
Excellent customer service experience
Excellent written and verbal communication skills
Ability to work in a fast paced, deadline driven environment
Proficiency in various technologies including but not limited to telephone etiquette, Windows environment, various internet browser functionality, mobile browser functionality, and Microsoft Outlook, Word, and Excel
Ability to work independently and in a team setting
Ability to perform multiple tasks with minimal supervision and time management
Interpersonal skills which are appropriate and contribute to a productive work environment
Strong organizational, problem solving, resolution, and decision making skills
Ability to sit in front of a computer for extended periods of time
Ability to travel as needed, including occasional overnight travel

Nice To Haves

Commercial and Treasury Services products knowledge preferred

Responsibilities

Maintain customer records and archive necessary documentation as related to Digital Business Banking, ACH origination, Remote Deposit Capture, online wire transfers, Positive Pay, lockbox, account reconciliation, Merchant Services, and other Commercial/Treasury Services products.
Provide customer service assistance by phone or email for Digital Business Banking, Xpress Banking, and support Bill Pay.
Meet service level expectations as assigned to setup and training while maintaining close attention to detail.
Customer service assistance may be required to be in person at the client’s place of business for certain implementation and setup opportunities.
Use sound judgement when researching problems and take appropriate action to correct problems while keeping Treasury Services management in the communication stream.
Submit service tickets to process temporary or permanent increases based on customer needs, including all customer and internal bank inquiries, and archive necessary documentation.
Provide Information and assistance to customers, the Treasury Services Representatives, and market staff, conforming to the Bank’s objective to provide support necessary for total relationship management including promoting additional services to existing customers and technical support.
Assist with fraud alert monitoring in regard to ACH origination and online wire transfers.
Understand and apply proper operational, internal, and regulatory procedures for Treasury Services and commercial products.
Provide support to market staff by ensuring periodic reviews are completed within established guidelines, assist in verifying documentation is accurate, update systems, and archive necessary documentation.
Participate in special projects as they arise and pertain to Commercial/Treasury Services or other related operational initiatives.
Complete training, as assigned, within the expected timeframes.
All employees are expected to support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description.