Support Services Specialist

UIOWA • Iowa City, IA

5d • Hybrid

About The Position

The Department of Health Information Management at the University of Iowa Health Care is seeking a full-time, Support Services Specialist. This position will be responsible for completing Health Information Management (HIM) responsibilities of scanning and importing protected health information (PHI) into the electronic medical record to include creation or update of Referrals and communicating with clinical departments. Contributes to the mission and success of HIM and University of Iowa (UI) Health Care by contributing to optimal patient care. University of Iowa Health Care is recognized as one of the best hospitals in the United States and is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®

Requirements

• A Bachelor's degree in health information management, business administration or the equivalent combination of education and experience
• One year experience working with medical records and health information
• One year customer service experience
• Medical terminology knowledge and experience
• Knowledge and proficiency with computer applications, i.e. Microsoft Office Suite, Teams, Zoom
• Excellent verbal and written communication skills

Nice To Haves

• Three or more years of working with medical records and health information
• Three or more years of customer service experience
• Knowledge of UI Health Care medical record and health information functions
• Knowledge and experience with Epic Clinical Documentation system
• Knowledge and use of Epic Medical Records tracking system
• Knowledge of UI Health Care policies and procedures
• Certification as RHIT or RHIA

Responsibilities

• Review, organize and upload outside facility medical record documents received via inbound fax according to HIM guidelines
• Create or update Referrals in Epic when appropriate
• Send notification of record upload according to clinical department specific guidelines
• Communicate and follow up with clinical departments and providers regarding outside facility medical record documentation
• Process UI CareLink Epic InBasket messages which contain outside facility medical records
• QA uploaded records to ensure they are for correct patient, correct document type, and readable
• Performs other projects and tasks as assigned

Benefits

• paid vacation
• sick leave
• health, dental, life and disability insurance options
• generous employer contributions into retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level