Part-time Support Services Specialist

City of Jacksonville • Jacksonville, FL

3d

About The Position

The Jacksonville Public Library is seeking a part-time Support Services Specialist to perform professional library work in one or more areas: library systems applications support, digitized library collections, collection development, or cataloging. The role requires knowledge of methods and procedures for planning, supporting, and maintaining library collections, digital collections, cataloging, or library-specific software and peripherals, along with a basic understanding of data analysis and reporting. The specialist supports the Library’s mission by providing customer service that creates a positive experience. The work involves varied situations and procedures, requiring judgment to select appropriate standards and solutions. The position is performed mainly in an office, with possible field work at branch libraries, and is carried out under general supervision. After-hours and on-call duty may occasionally be required, depending on assignment.

Assignments may include technical and collections support, cataloging, digitization, collection development, reporting, and project work. The specialist may serve as a lead worker, scheduling, assigning, monitoring, and reviewing others’ work under a supervisor’s general guidance. A bachelor’s degree is required. Two years of relevant experience and a degree concentration in a related field are preferred. A valid driver’s license is required before appointment and must be maintained; a City of Jacksonville Public Driver certification must also be obtained and maintained during employment. The classification has a six-month probationary period.

Requirements

• Bachelor’s degree from an accredited institution.
• Valid driver’s license before appointment, maintained throughout employment in this class.
• Obtain and maintain City of Jacksonville Certification as a Public Driver during employment in this class.
• Ability to communicate effectively verbally and in writing.
• Ability to analyze, identify, diagnose, and correct problems; retrieve, analyze, and report data from software applications.
• Ability to learn and apply MARC codes, indicators, and subfields used in library cataloging.
• Ability to train and instruct others and, as assigned, schedule, assign, monitor, and review their work.
• Ability to travel between locations to perform job assignments.
• Ability to operate standard office and library hardware and software, including computers, office software, peripherals, and electronic devices; scanners and digital cameras may be used depending on assignment.
• Ability to lift objects weighing up to 25 pounds and push loaded book trucks or dollies up to 50 pounds.
• Ability to move between work locations and to sit or stand for extended periods; walking, bending, stooping, pushing, pulling, reaching, and squatting are required.
• Work history is required for employment or volunteer experience used to establish qualifications; a college transcript is required when education is used to establish qualifications.

Nice To Haves

• Two years of experience in public libraries, library cataloging or copy cataloging, photography, library or archival digitization, or evaluating and maintaining personal computers, peripherals, and data analysis is preferred.
• A degree concentration in information science, information technology, or another related field is preferred.
• Knowledge of library organization, operations, policies, and procedures.
• Knowledge of audiovisual equipment, personal computers, and peripherals, including their evaluation, installation, operation, and maintenance.
• Knowledge of help desk and desktop support customer service best practices.
• Knowledge of digital content management systems such as ContentDM.
• Knowledge of metadata standards for physical or digital content in multiple formats.
• Knowledge of the Library’s ILS system and OCLC Connexion.
• Knowledge of photography and photo-editing software such as Photoshop.
• Knowledge of library resource materials and collections, the publishing industry, authors, and popular materials.
• Skill with digitization equipment such as flatbed scanners, global scanners, and digital cameras, and library systems for managing collection metadata.
• Skills in customer support, relationship building, issue escalation, setting goals and deadlines, maintaining quality and accuracy, and communicating instructions to resolve operational problems.
• Ability to anticipate and manage change; identify needed actions; prioritize, plan, organize, and implement hardware/software, digitization, collection development, or cataloging projects.
• Ability to audit digitized images for quality and standards, organize digital files for archiving and retrieval, and apply library collection development and cataloging procedures.
• Ability to read, understand, and apply technical hardware and software manuals.
• Ability to present a positive manner with customers.

Responsibilities

• Evaluate, install, operate, and perform preventive maintenance on software applications and peripherals used in library operations.
• Provide routine and escalated collections or technical support to staff and customers by email, phone, and in person.
• Troubleshoot and repair, or report, hardware and software problems related to library applications.
• Assist in developing and implementing plans for audiovisual equipment and computer hardware and software installations or upgrades.
• Recommend policy and procedural changes to address recurring problems in collection development, digitization, cataloging, or library technology systems.
• Evaluate or prepare technical specifications, proposals, documentation, training, and related materials for assigned library applications.
• Consult with a supervisor about technology needs and recommend hardware and software solutions.
• Maintain inventory and surplus records for library electronic equipment.
• Handle technical aspects of digital collections for archiving and public display; create and edit digital images.
• Create and edit basic catalog records and related data; search OCLC and other online databases for catalog records.
• Review and order materials for assigned library collections; verify and receipt invoices; communicate with vendors about shipment and invoice issues.
• Edit catalog records according to local procedures, produce labels, record processing data, create holdings records, and update and maintain item records in the Library’s local system.
• Keep statistics on materials cataloged and processed, and meet production and quality expectations.
• Stay informed about best practices related to library activities.
• Generate standard and ad hoc reports, audit information for data integrity, and translate report data into organized, actionable content for library decision-making.
• Serve as a lead worker by scheduling, assigning, monitoring, and reviewing others’ work as assigned.
• Report facilities issues and pick up litter on library grounds.
• Operate standard office and library equipment and, depending on assignment, scanners and digital cameras.
• Perform related work as required.

Benefits

• Four weeks off during the first year of employment, as described in the posting.
• Twelve paid holidays and a personal leave day.
• Health insurance, including low- and no-cost options.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Flexible spending plans.
• Eligibility for Federal Student Loan Forgiveness after ten years of public service and on-time payments.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level