Part Time Support Specialist

Nomad eCommerce•St. Louis, MO

1d•$24 - $27

About The Position

Nomad eCommerce is seeking a resourceful, client-focused, part-time Product Support Specialist to join its support team. The role serves as a first point of contact for clients, offering guidance and troubleshooting while managing support tickets from initial inquiry through resolution. The specialist works with clients, developers, internal teams, and third-party vendors to coordinate fixes, escalate issues, and provide a seamless support experience. This role suits someone who enjoys solving problems in a fast-paced environment and is committed to excellent customer service. The specialist also supports client training and project work virtually, contributes to better support workflows and documentation, and helps strengthen client relationships and product quality.

Requirements

1–3 years of experience in client support, technical support, or account management.
Ability to manage multiple active tickets with strong multitasking and follow-through skills.
Excellent written and verbal communication skills.
Technical aptitude and demonstrated ability to learn new systems quickly.
Familiarity with helpdesk or ticketing systems, remote support tools, and common business applications.
Strong problem-solving mindset focused on customer satisfaction.
Comfort working in a fast-paced environment with shifting priorities.
Ability to pause and resume work efficiently, manage multiple tickets simultaneously, and drive them to completion within designated deadlines.
Experience supporting software applications or working in a SaaS environment.
Basic SQL knowledge, including the ability to read, understand, and execute simple queries for data retrieval and troubleshooting.
Familiarity with basic web technologies, CMS platforms, and website hosting.
Understanding of data privacy and security best practices.

Nice To Haves

Exposure to project management tools or customer support platforms.
Technical writing or documentation experience.
Associate or bachelor’s degree in business, IT, or a related field.

Responsibilities

Manage and resolve client support tickets, ensuring timely communication and follow-up.
Troubleshoot application issues and coordinate resolutions with internal teams or third-party vendors.
Communicate proactively with clients to set expectations, provide updates, and deliver clear guidance.
Document support cases thoroughly and contribute to knowledge bases and self-help resources.
Identify recurring issues and recommend product improvements or documentation updates.
Lead client training sessions and assist with project-based work virtually.
Maintain strong client relationships and advocate for client needs within the organization.
Uphold privacy, security, and confidentiality standards in client interactions.
Provide intermittent off-hours support.
Support continuous improvement of support workflows and the client experience.
Perform additional duties as assigned to meet business needs.