Peer Support Specialist - Part Time
About The Position
The Peer Support Specialist at Solari provides friendly, empathetic phone-line support to people seeking authentic human connection as part of their recovery. Using person-first language, assertive communication, and mutuality, the specialist connects with callers and inspires hope. The role supports people experiencing loneliness, isolation, fear, lack of support, or lack of resources, offering support rather than solutions. The position operates within a behavioral health call center and promotes a recovery-based approach emphasizing hope, respect, self-direction, and empowerment. The specialist documents services and significant interactions in the electronic health record, handles protected health information according to HIPAA standards, and follows procedures to connect crisis callers to the crisis line. Solari is a nonprofit operating a 24/7 crisis line serving Arizona, Oklahoma, and Colorado, along with other community and crisis-related services. The schedule is Sunday through Tuesday and Saturday, 8:30 a.m.–1:30 p.m. The role may be performed in an office or at a home office, with a hybrid schedule offered by the company. Employees working from home must maintain a stable, secure private internet connection with at least 50 Mbps download, 5 Mbps upload, and average jitter below 20% of latency.
Requirements
- Lived personal experience with recovery.
- Completion of Peer/Recovery Support Specialist Certification.
- GED or high school diploma.
- One year of office volunteer or work experience.
- 0–2 years of experience in the field.
- Knowledge of recovery principles and Arizona system principles.
- Exceptional interpersonal skills, empathy, and good verbal communication skills.
- Ability to act professionally and maintain appropriate boundaries with clients and staff.
- Ability to report prepared and as scheduled for work, meetings, training, and job-related activities.
- Ability to consistently demonstrate compassion, effort, and ownership.
- Ability to maintain an open and accepting mindset, participate in discussions, try new approaches and ideas, and engage in self-awareness and self-reflection for continual personal, professional, and leadership growth.
- A comparable combination of education, experience, and/or training may be considered equivalent to the listed education.
- For home-office work, ability to maintain stable and secure private internet with minimum speeds of 50 Mbps download and 5 Mbps upload, and average jitter below 20% of latency.
- Ability to hear and speak.
Responsibilities
- Promote an excellent customer experience for individuals and families.
- Use personal experience and engagement to build collaborative relationships based on respect, acceptance, and a non-judgmental attitude.
- Serve as a role model and advocate for individuals communicating their preferences and needs.
- Help callers clarify and validate situations, responses, and feelings, and identify effective coping strategies.
- Promote a recovery-based approach emphasizing hope, respect, self-direction, and empowerment.
- Provide information about community-based services when appropriate.
- Use and disclose protected health information in accordance with HIPAA standards.
- Document services and significant individual interactions in the electronic health record.
- Identify crisis calls and follow policies and procedures for connecting crisis callers to the crisis line.
- Work within the scope of a behavioral health call center and contribute to company-wide and call-center initiatives.
- Perform other duties as assigned.
Benefits
- Friendly work environment
- Generous paid time off (PTO)
- Medical, dental, and vision benefits starting the first of the month following hire
- Competitive compensation
- Convenient office locations and hybrid schedule
- Free on-site fitness room at the Tempe office
- Basic life insurance
- Voluntary life, spouse, and child insurance
- Critical illness coverage with free dependent coverage
- Critical illness spouse coverage
- Short-term and long-term disability, starting the first of the month after 90 days of employment
- 401(k) and Roth 401(k), starting the first of the month after 90 days of employment
- United Pet Care
- LifeLock identity theft protection
- LYRA EAP Program with 25 free mental health sessions per family member
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
