Part Time - Member Services Support

SECU•Greensboro, NC

About The Position

This entry-level, part-time position at State Employees' Credit Union provides financial services and support to members, primarily by phone. The role provides information about account types and Credit Union services; establishes new memberships and accounts; processes account changes and internet requests; handles account resolution and debit and credit card transactions; and processes deposits, withdrawals, money orders, and teller-terminal transactions. The employee greets members and responds to their needs or directs them to the appropriate person, department, or resource. This is a professional development position. Shifts vary and may change, and holiday work is required. A shift differential is available. The role requires professionalism, confidentiality, patience, enthusiasm, sound judgment, and effective communication in a fast-paced office setting.

Requirements

Fluent English-speaking ability.
Basic computer skills and good basic mathematical skills.
Good organizational and communication skills.
Self-control, self-confidence, a positive attitude, and a neat appearance.
Ability to use sound judgment, make decisions, and work well under pressure in a fast-paced environment.
Ability to cooperate and collaborate with coworkers and be cordial in interactions with members and coworkers.
Must maintain regular attendance and adhere to the manager-established work schedule and attendance policy.
Must be willing to participate in ongoing training and professional development.
Must complete other training and education as required by management.
Must be able to work varying shifts, shifts subject to change, and required holidays.

Responsibilities

Provide financial service to Credit Union members, primarily by phone.
Greet members, respond to their needs, and direct them to the appropriate person, department, or source when needed.
Provide information about account types and other Credit Union services.
Establish new memberships and accounts and process account changes.
Handle account resolution and debit and credit card transactions.
Process internet requests.
Handle deposits and withdrawals, issue money orders, and enter transactions into a teller terminal.
Participate in ongoing training and professional development as required.