Part Time - Member Services Support

State Employees' Credit Union•Greensboro, NC

About The Position

This entry-level, part-time position provides financial service to credit union members, primarily by phone. The employee shares information about accounts and other Credit Union services, establishes new memberships and accounts, processes account changes and internet requests, handles account resolution and debit and credit card transactions, and enters teller transactions. The role also involves greeting members and responding to their needs or directing them to the appropriate person, department, or source. It is a professional development position with ongoing training and other training or education as required by management. Shifts vary and may change; holidays are required. A shift differential is available.

Requirements

Possess self-control, self-confidence, basic mathematical skills, organizational and communication skills, a positive attitude, and a neat appearance.
Use sound judgment, work well under pressure, and perform in a fast-paced environment.
Have basic computer skills.
Speak English fluently and communicate clearly; listen well and comprehend and carry out verbal and written instructions.
Cooperate and collaborate with co-workers and be cordial in interactions with members and co-workers.
Maintain regular attendance and adhere to the work schedule and attendance policy established by the manager.
Be willing to engage in ongoing training and professional development; complete other training and education as required by management.

Responsibilities

Provide financial service to members and explain account types and other Credit Union services.
Greet members, respond to their needs, and direct them to the appropriate person, department, or source.
Establish new memberships and accounts and process account changes.
Handle debit and credit card transactions and account resolution.
Process internet requests.
Handle deposits and withdrawals, issue money orders, and enter transactions into a teller terminal.
Assist members by phone, including transferring incoming calls to the appropriate destination.
Attend ongoing training and professional development.