Part Time - Member Services Support

State Employees' Credit Union • Asheville, NC

1d

About The Position

This person greets members, responds to their needs, and directs them to the appropriate person, department, or source. The role provides information about accounts and other Credit Union services. Members represent a cross section of the community, so the position calls for patience, enthusiasm, professionalism, confidentiality, maturity, and strong communication skills.

The position works in an office setting near other employees, with some background noise from colleagues, a copy machine, and telephones. The role is hourly. State Employees' Credit Union provides equal employment opportunity to qualified persons regardless of protected characteristics and may fill the role at a higher or lower level based on business need.

Requirements

• Possess self-control, self-confidence, basic mathematical skills, organizational and communication skills, a positive attitude, and a neat appearance.
• Use sound judgment when making decisions and work well under pressure in a fast-paced environment.
• Be willing to engage in ongoing training and professional development; complete other training and education as required by management.
• Have basic computer skills.
• Maintain regular attendance and adhere to the work schedule and attendance policy established by the manager.
• Speak English fluently.
• Cooperate and collaborate with coworkers and be cordial in interactions with members and coworkers.
• Use fingers to operate a computer keyboard or calculator to enter and retrieve data.
• Use hands and fingers to lift a telephone receiver, answer incoming calls, and transfer calls.
• May climb stairs when the branch is located on multiple levels.
• Have visual acuity for servicing ATMs and completing forms.
• Communicate clearly, listen well, and comprehend and carry out verbal and written instructions.

Responsibilities

• Establish new memberships, open accounts, and process account changes.
• Educate members about available services and make recommendations based on their needs.
• Assist members with account problems, checking reconciliations, and transaction errors.
• Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit after consulting with an approving officer.
• Answer phones, file paperwork, scan documents into the Image System, and perform other clerical duties as needed.
• May begin training in other areas of branch operations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed