Support Services Manager

Corewell Health • Grand Rapids, MI

10d • Onsite

About The Position

Plans, organizes, and directs Support Services operations across multiple locations, including ambulatory locations in the service area. Support Services may include two or more departments, such as Environmental Services, Nutrition Services, patient transport, linen, guest services, gift shops, or hospitality. The position ensures high-quality services for Corewell Health patients, visitors, and employees, with responsibility for regulatory compliance, fiscal management, resource allocation, standards of care, performance improvement, and collaborative relationships with stakeholders. The role frequently collaborates with other departments to support the organization and Support Services.

The manager oversees work scheduling and distribution, establishes and measures service quality standards, and develops policies and procedures that reflect corporate, best-practice, and regulatory guidance. In Nutrition Services, the role coordinates menu planning, food purchasing and inventory, meal preparation and schedules, and meal service in accordance with applicable State and Federal guidelines, Joint Commission standards, HACCP, and Public Health Department requirements. In Environmental Services, the role inspects and evaluates hospital facilities, recommends repairs and equipment or furnishing changes, and arranges necessary housekeeping supplies and equipment.

The manager facilitates employee training and continuing education, supports subordinate employees, and selects, trains, develops, evaluates, and initiates personnel actions for staff in accordance with departmental policies and organizational philosophy. The role also develops, implements, and maintains departmental annual operating budgets and manages operations within established guidelines.

Requirements

• Bachelor's degree or equivalent education and experience in Healthcare Management, Business, or a related field.
• Five years of relevant experience leading an environmental services and/or nutrition services team in the healthcare industry.
• Supervisory experience.
• Required skills, knowledge, and abilities typically gained through related experience.
• Certified Dietary Manager (CDM) credential through the CBDM Certifying Board for Dietary Managers.

Responsibilities

• Manage staff who schedule, assign, and distribute work among department employees.
• Ensure department work assignments are completed accurately and on time.
• Establish and communicate quality standards for designated services and programs, and implement procedures to measure them.
• Coordinate Nutrition Services menus, food and supply purchasing, storage, receiving, inventory, preparation methods, meal schedules, and meal service.
• Ensure Nutrition Services meal service complies with State and Federal guidelines, Joint Commission standards, HACCP, and Public Health Department requirements.
• Design, implement, and maintain Support Services policies and procedures aligned with corporate, best-practice, and regulatory guidelines.
• Inspect and evaluate hospital physical conditions and recommend painting, repairs, furnishing, or equipment relocation.
• Arrange for housekeeping supplies, equipment, and related materials.
• Facilitate employee training and continuing education.
• Provide direction and support to subordinate employees to promote effectiveness and efficiency.
• Select, train, develop, and evaluate subordinates, and initiate personnel actions in accordance with departmental policies and organizational philosophy.
• Develop, implement, and maintain annual departmental operating budgets and manage operations within established guidelines.
• Collaborate with other departments and key stakeholders across locations of oversight.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager