Support Services Manager

Corewell Health • Grand Rapids, MI

16h • Onsite

About The Position

Plans, organizes, and directs Support Services operations at multiple locations, including ambulatory locations in the service area. Support Services may include two or more of the following: Environmental Services, Nutrition Services, patient transport, linen, guest services, gift shops, or hospitality. The manager ensures high-quality services for Corewell Health patients, visitors, and employees and oversees regulatory compliance, fiscal management, resource allocation, standards of care, performance improvement, and collaborative relationships with stakeholders. The role frequently collaborates with other departments to support the organization and Support Services.

The position oversees employee scheduling, work assignments, and timely, accurate completion of department work. It establishes and communicates service quality standards and implements ways to measure them. For Nutrition Services, it coordinates menus, food and supply purchasing and inventory, preparation methods, meal schedules, and meal service in accordance with applicable state and federal guidelines, Joint Commission requirements, HACCP, and Public Health Department requirements. For Environmental Services, it inspects and evaluates hospital conditions, recommends repairs and other improvements, and arranges for housekeeping supplies and equipment.

The manager develops and maintains compliant policies and procedures, facilitates employee training and continuing education, and selects, trains, develops, and evaluates subordinate employees. The role also develops and maintains annual operating budgets and manages operations within established guidelines.

This is a full-time, day-shift position scheduled for 40 hours per week, 8 a.m.–5 p.m., Monday through Friday, with on-call weekends. The primary location is Butterworth Hospital in Grand Rapids, Michigan.

Requirements

• Bachelor’s degree or equivalent education and experience in Healthcare Management, Business, or a related field.
• Five years of relevant experience leading an environmental services and/or nutrition services team in the healthcare industry.
• Supervisory experience.
• Skills, knowledge, and abilities typically gained through related experience.
• Certified Dietary Manager (CDM) credential through the CBDM Certifying Board for Dietary Managers; the posting states “RNCs 1 1/2 Yrs required.”

Responsibilities

• Manage employees who schedule, assign, and distribute department work, ensuring assignments are completed accurately and on time.
• Establish and communicate quality standards for designated services and programs, and implement procedures to measure quality.
• Coordinate Nutrition Services menus, food and supply purchasing, storage, receiving and inventory, meal preparation methods, meal schedules, and meal service in accordance with applicable guidelines and requirements.
• Design, implement, and maintain Support Services policies and procedures that comply with corporate, best-practice, and regulatory guidelines.
• Inspect and evaluate hospital physical conditions; recommend painting, repairs, furnishings, or equipment relocation.
• Arrange for housekeeping materials, equipment, and related supplies needed to perform housekeeping services.
• Facilitate employee training and continuing education, and provide direction and support to subordinate employees.
• Select, train, develop, and evaluate subordinates, and initiate personnel actions in accordance with departmental policies and organizational philosophy.
• Develop, implement, and maintain annual departmental operating budgets, managing operations within established guidelines.
• Collaborate with other departments and key stakeholders to support organizational and Support Services goals.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager