Support Services Associate

AAA Mountain West Group•Phoenix, AZ

About The Position

The Support Services Associate supports repair-shop operations by coordinating customer transportation during vehicle repairs, assisting with clerical and administrative tasks, receiving parts and processing returns, and providing backup support for Service Advisors. The role may also involve answering phones and assisting with invoices and payments. Travel to different locations may be required as needed.

Requirements

High school diploma or GED equivalent.
Two years of experience in the retail, sales, or service industry.
Valid driver's license and acceptable driving record.
Effective verbal and written communication skills in the language(s) required for the role.
Effective organizational, interpersonal, and negotiation skills.
Ability to work scheduled hours as necessitated by business needs.
Math and computer skills, including experience with word processing, spreadsheets, browsers, and email.
Member service focus.

Responsibilities

Arrange and/or administer customer transportation during vehicle repairs using rideshare, rental, or company vehicles.
Perform clerical and administrative duties to support accurate record keeping and secure document storage.
Receive parts and process returns.
Create, modify, and finalize repair orders in the shop management system as backup when Service Advisors are unavailable.
Answer phones when necessary.
Assist with invoicing and payment processing when necessary.
Perform other duties as assigned by the manager.

Benefits

11 paid holidays.
Up to 17 days of PTO in the first year, earned starting on day one, and 22 days off in the second year.
Medical, dental, and vision benefits.
Wellness program.
401(k) matching dollar for dollar up to 6% annually.
Tuition reimbursement for ASE certifications.
Free AAA membership.
Numerous employee discounts.

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