support lead full time-2001

Five Below•Federal Way, WA

About The Position

The Support Lead helps oversee daily store activities and supports the store leadership team in delivering excellent customer service, driving sales, and maintaining efficient operations. The role trains and supports associates, assists with merchandise and stockroom tasks, and may act as Manager on Duty with responsibility for store operations. It also includes opening and closing duties and general store maintenance. The position is hourly and starts at $19.50.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or retrieve merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; move around the sales floor and stockroom; and remain upright and stationary for 80% of the time.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide engaging customer service through personal contact with customers.
Train the crew to deliver the B.E.S.T. customer service experience and a fast, friendly checkout.
Help oversee store associates’ daily activities and support effective performance and customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Help drive sales and control expenses through merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stockroom.
Perform other responsibilities as directed by the Store Manager based on store needs.