support lead full time

Five Below•Hilliard, OH

17h•Onsite

About The Position

The Support Lead helps oversee store operations and associates while delivering an excellent customer experience. The role trains and supports crew members, assists with merchandise receiving and organization, supports sales and expense control, and partners with store leadership on merchandising and World Recovery. The Support Lead may serve as Manager on Duty and manage store opening or closing procedures. The position also includes routine store maintenance and other duties assigned by the Store Manager based on store needs. This is an hourly position with a starting rate of $13.00. The role requires a flexible schedule to meet business needs, including day, evening, and weekend shifts, and may include overnight shifts and travel as required.

Requirements

High school graduate or equivalent.
Minimum of 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts and travel as required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Frequently operate a cash register.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently climb and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room.
Remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service and train them on the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee daily activities of store associates and support effective performance and customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing the store for operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Help drive store sales and control expenses through merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities assigned by the Store Manager according to store needs.