support lead full time-2001

Five Below • Federal Way, WA

5d

About The Position

The Support Lead helps oversee daily store activities and associates while ensuring customers receive excellent service and a fast, friendly checkout experience. The role supports store leadership with merchandising, inventory receiving and organization, sales growth, expense control, associate onboarding and training, and store maintenance. When needed, the Support Lead acts as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The position also manages store opening and closing procedures, including securing cash, locking doors, and setting alarms.

This is an hourly position starting at $19.50. The work requires a flexible schedule, including days, evenings, weekends, and potentially overnight shifts, as well as travel when required. The role involves frequent register operation, handling and shelving merchandise, ladder use, movement throughout the store, and remaining upright and stationary for much of the work time.

Requirements

• High school graduate or equivalent.
• Minimum of 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts, and travel as required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to operate a cash register; frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet; frequently use ladders; and frequently kneel, bend, twist, stoop, and move around the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact with customers.
• Train the crew on the B.E.S.T. customer service experience and help ensure guests have a fast, friendly checkout.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing, including securing cash, locking doors, and setting alarms.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager according to store needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED