support lead part time-2001

Five Below•Federal Way, WA

About The Position

The Support Lead helps oversee daily store activities and ensures associates provide excellent customer service. The role supports sales, merchandising, stock organization, store maintenance, and associate onboarding and training. The Support Lead may serve as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. The role also manages store opening and closing procedures, including securing cash, locking doors, and setting alarms. This is an hourly, part-time position with a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts, and travel as required.
Ability to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register, move merchandise weighing up to 25 lbs, place or remove merchandise at heights of 5–10 feet, climb ladders, kneel, bend, twist, stoop, move around the sales floor and stock room, and communicate accurately with customers, managers, and coworkers.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide the B.E.S.T. customer service experience and a fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, organizing, and placing new stock on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, and setting alarms.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by improving merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.