Interim Part Time Support Lead- Ashland KY

Five Below•Ashland, KY

9d•Onsite

About The Position

The Support Lead helps oversee store associates and daily store activities to ensure effective performance and excellent customer service. The role trains and supports associates, assists with merchandise receiving and organization, contributes to sales and expense control, and partners with store leadership on merchandising and World Recovery. The Support Lead may act as Manager on Duty and occasionally manage store opening or closing procedures. The role also performs store maintenance and other duties assigned by the Store Manager according to business needs. This is an hourly, part-time position in Ashland, Kentucky, starting at $11.50. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required. The role involves frequent movement around the sales floor and stock room, handling merchandise, using store devices and equipment, and remaining upright and stationary for much of the workday.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule that may include days, evenings, weekends, overnight shifts, and travel as required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders and kneel, bend, twist, and stoop.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide personal, customer-focused service.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout experiences.
Help oversee store associates’ daily activities and ensure they perform effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager according to store needs.