Interim Support Lead Part Time

Five Below • Oak Brook, IL

1d

About The Position

Five Below is seeking a part-time Interim Support Lead to help oversee store operations and support the store leadership team. The role focuses on delivering excellent customer service, supporting and training associates, helping maintain merchandise and store presentation, and driving sales while controlling expenses. The Interim Support Lead may act as Manager on Duty and may occasionally manage store opening or closing procedures. The role also includes store maintenance and other responsibilities assigned by the Store Manager based on business needs.

This is an hourly position starting at $15.90. The position requires a flexible schedule, including day, evening, and weekend work, and may include overnight shifts and travel as required. The job involves frequent use of store devices, moving merchandise, climbing ladders, and remaining upright for much of the workday.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including days, evenings, and weekends; overnight shifts and travel may also be required.
• Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders and to kneel, bend, twist, and stoop.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide engaging customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout service.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Complete additional responsibilities assigned by the Store Manager as dictated by store needs.

Benefits

• The posting refers candidates to the company benefits site for details about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED