Interim Support Lead Part Time

Five Below • Fairlawn, OH

10d • Onsite

About The Position

The Interim Support Lead supports store leadership and daily store operations at Five Below. The role helps ensure associates provide excellent customer service, supports merchandise receiving and organization, assists with training and onboarding, and helps drive sales while controlling expenses. When needed, the lead serves as Manager on Duty and may take responsibility for store operations, staff management, customer service, and urgent issues. The position also occasionally manages store opening or closing procedures and performs store maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required as needed.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide a positive customer experience through personal customer contact.
• Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee store associates’ daily activities and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Benefits

• The posting directs applicants to the company benefits site for details about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED