Interim Part Time Support Lead

Five Below•McKeesport, PA

About The Position

The Interim Part Time Support Lead supports store operations, customer service, merchandising, and associate training at Five Below. The role helps ensure associates provide a fast, friendly customer experience and perform their duties effectively. It may serve as Manager on Duty, with responsibility for store operations, staff management, customer service, and urgent issues. The role may also manage store opening or closing activities, including cash security, locking doors, setting alarms, and preparing the store for daily operations. The Support Lead assists with receiving and organizing stock, onboarding and training associates, driving sales, controlling expenses, merchandising, World Recovery, and store maintenance. Additional duties may be assigned by the Store Manager according to store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule that meets business needs, including day, evening, and weekend shifts, and potentially overnight shifts and travel as required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently use ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure guests have a fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for operation.
Support onboarding and ongoing training of associates on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to optimize merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Complete additional responsibilities as determined by the Store Manager based on store needs.