Interim Support Lead Part Time

Five Below • El Paso, TX

3d

About The Position

The Interim Support Lead helps oversee store associates and daily store activities, ensuring effective performance and excellent customer service. The role trains and supports crew members in delivering Five Below’s B.E.S.T. customer service experience, assists with receiving and organizing stock, and supports merchandising and World Recovery. When needed, the Interim Support Lead acts as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The role may also manage store opening or closing procedures, including securing cash, locking doors, and setting alarms. Additional duties may be assigned by the Store Manager according to store needs.

This is an hourly, part-time position. The listed starting pay is $11.50. The position requires a flexible schedule that may include days, evenings, weekends, overnight shifts, and travel as required. It involves frequent use of store devices, moving merchandise, climbing ladders, cleaning and maintaining store areas, communicating with customers and coworkers, and remaining upright and stationary for much of the workday.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule that meets business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customers with personal, welcoming service.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee daily activities of store associates and ensure they perform duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, and setting alarms.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Help drive sales and control expenses by seeking improvements in merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities assigned by the Store Manager according to store needs.

Benefits

• The posting refers applicants to the company benefits site for details about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED