Interim Support Lead Part Time

Five Below • Fairlawn, OH

3d • Onsite

About The Position

The Interim Support Lead helps oversee daily store activities and associates, delivers excellent customer service, supports merchandising and stock operations, and helps drive sales while controlling expenses. The position may serve as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. It also occasionally manages store opening or closing procedures. The role includes onboarding and training associates and performing store maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may also be required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders and kneel, bend, twist, and stoop.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to frequently communicate and accurately exchange information with customers, managers, and coworkers, both in person and by telephone.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee daily store associate activities and ensure associates perform their duties effectively and provide excellent service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for operations.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as assigned by the Store Manager based on store needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED