Interim Part Time Support Lead- Ashland KY

Five Below•Ashland, KY

10d•Onsite

About The Position

The Interim Part Time Support Lead supports store leadership and daily operations at Five Below. The role helps ensure associates provide excellent customer service, assists with merchandise receiving and organization, supports associate onboarding and training, and helps drive sales while controlling expenses. The Support Lead may serve as Manager on Duty and occasionally manage store opening or closing procedures. The position also includes store maintenance and other responsibilities assigned by the Store Manager based on business needs. This role requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. It involves frequent use of store devices, handling and stocking merchandise, climbing ladders, and moving throughout the store. The position is hourly, starting at $11.50.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts, and travel as required.
Ability to operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders.
Ability to frequently kneel, bend, twist, and stoop.
Ability to communicate and accurately exchange information with customers, managers, and coworkers in person and by telephone.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager according to store needs.