Support Lead Part Time - Philadelphia Premium Outlets

Five Below•Pottstown, PA

1d•Onsite

About The Position

The Support Lead helps oversee store associates and daily store activities while ensuring customers receive excellent, fast, and friendly service. The role trains and supports associates, assists with receiving and organizing merchandise, and partners with store leadership on merchandising and World Recovery. When needed, the Support Lead serves as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The position also handles store opening and closing procedures, helps drive sales and control expenses, and performs store maintenance. This is a part-time, hourly position at the Philadelphia Premium Outlets, starting at $11.50 per hour.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule that meets business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to perform the listed physical and communication duties, including operating a cash register, moving merchandise weighing up to 25 pounds, reaching merchandise 5–10 feet high, climbing ladders, kneeling, bending, twisting, stooping, and moving across the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure guests receive fast, friendly checkout service.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Help drive store sales and control expenses by improving merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.