Support Lead Part Time - Philadelphia Premium Outlets

Five Below•Pottstown, PA

2d•Onsite

About The Position

The Support Lead helps oversee daily store activities and supports the store leadership team in delivering excellent customer service, maintaining merchandising standards, and driving sales. The role trains and supports associates, assists with receiving and organizing merchandise, and serves as Manager on Duty when needed. It also includes opening or closing the store, handling store maintenance, and other responsibilities assigned by the Store Manager to meet store needs. This is a part-time, hourly position with a starting pay rate of $11.50. The role requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel as required. The position involves frequent movement around the store, operating a cash register, handling merchandise, climbing ladders, and maintaining an upright stationary position for much of the time.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Able to frequently operate a cash register; move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet; climb and descend ladders; and kneel, bend, twist, and stoop.
Able to frequently move around the sales floor and to and from the stock room while assisting customers and handling merchandise.
Able to work a flexible schedule that meets business needs, including day, evening, weekend, and potentially overnight shifts, and travel as required.
Able to read and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact and train the crew on the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so items are placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.