Support Lead - Seasonal

Five Below•Paducah, KY

6d•Onsite

About The Position

The Support Lead helps oversee daily store activities and ensures associates provide excellent customer service. The role trains and supports crew members, assists with inventory and merchandising, helps drive sales and control expenses, and performs store maintenance. As needed, the Support Lead acts as Manager on Duty and may manage store opening or closing procedures. This is a seasonal, hourly position starting at $11.50.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently climb and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room to assist customers and handle merchandise.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide an engaging customer experience through personal contact.
Train crew members on the B.E.S.T. customer service experience and support fast, friendly checkout.
Help oversee daily activities of store associates and ensure duties are performed effectively.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by improving merchandising, staff performance, and customer service.
Partner with store leadership on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.