Seasonal Support Lead

Five Below • Vineland, NJ

4d

About The Position

The Seasonal Support Lead supports store operations and helps ensure associates deliver an excellent customer experience. The role trains and supports crew members, helps oversee their daily activities, assists with merchandise receiving and organization, and supports sales, merchandising, and store maintenance. When needed, the lead acts as Manager on Duty and may manage the opening or closing process, including securing cash and the premises. The position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may also be required as needed.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required as needed.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Frequently operate a cash register, computer, handheld devices, phone, walkie, and mobile devices.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
• Help oversee store associates’ daily activities and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and ensuring the store is ready for operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Benefits

• The posting directs applicants to Five Below’s benefits site to explore health coverage and financial and personal wellness support; specific benefit offerings are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED