Seasonal Support Lead

Five Below•Greenwood, IN

3d•Onsite

About The Position

The Seasonal Support Lead helps oversee daily store activities and supports associates in delivering excellent customer service and efficient store operations. The role may act as Manager on Duty, taking responsibility for store operations, staff management, customer service, and urgent issues, and may manage store opening and closing procedures. The Seasonal Support Lead also assists with receiving and organizing stock, associate onboarding and training, merchandising, sales growth, expense control, and store maintenance. The position requires a flexible schedule that may include day, evening, weekend, or overnight shifts, and travel as required. It is an hourly seasonal position starting at $11.50.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
Able to frequently operate a cash register.
Able to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Able to frequently climb and descend ladders to retrieve and put away stock.
Able to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Able to frequently communicate and exchange accurate information with customers, managers, and coworkers, by telephone and face-to-face.
Able to frequently move across the sales floor and between the sales floor and stock room to assist customers and handle merchandise.
Able to work a flexible schedule to meet business needs, including days, evenings, weekends, and possibly overnight shifts; travel may be required.
Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal customer contact; train the crew on the B.E.S.T. customer service experience and support fast, friendly checkouts.
Help oversee daily activities of store associates and ensure effective performance and excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as assigned by the Store Manager according to store needs.