Seasonal Support Lead

Five Below • Glendale, AZ

1d

About The Position

The Seasonal Support Lead supports store leadership and daily store operations at Five Below. The role focuses on delivering a positive customer experience, training and supporting associates, helping manage merchandise and store presentation, and driving sales while controlling expenses. The lead may act as Manager on Duty and may manage store opening or closing procedures. This is an hourly seasonal position starting at $15.65.

Requirements

• High school graduate or equivalent.
• Minimum of 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and possibly overnight shifts; travel may be required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to perform the listed essential job functions, including frequent operation of store devices, merchandise handling, ladder use, varied body positions, customer and coworker communication, and remaining upright for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
• Help oversee daily activities of store associates and support effective performance and customer service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED