Seasonal Support Lead

Five Below•Columbus, IN

About The Position

The Seasonal Support Lead supports store operations and helps ensure associates provide an excellent customer experience. The role trains and supports crew members, assists with daily store activities, receiving and stocking merchandise, merchandising, sales, expense control, and store maintenance. When needed, the lead acts as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The position also includes opening and closing the store and supporting associate onboarding and ongoing training. This role requires frequent register operation, customer and coworker communication, movement around the sales floor and stock room, and handling merchandise weighing up to 25 pounds. The employee must be able to work a flexible schedule that may include day, evening, weekend, or overnight shifts, and travel as required. The position is hourly and starts at $11.50.

Requirements

High school graduate or equivalent.
Minimum of 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and possibly overnight shifts; travel may be required.
Ability to frequently operate a cash register.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, by telephone and in person.
Ability to frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact and train the crew on the B.E.S.T. customer service experience.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Complete additional responsibilities as directed by the Store Manager based on store needs.