Support Lead - Seasonal

Five Below•Paducah, KY

8d•Onsite

About The Position

The Support Lead supports store leadership by overseeing associates and daily store activities, delivering excellent customer service, supporting merchandising and stock operations, and helping drive sales while controlling expenses. The role may act as Manager on Duty and occasionally manage store opening or closing procedures. This is a seasonal, hourly position starting at $11.50.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register, computer, hand-held device, phone, walkie, and mobile devices; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; communicate with customers and coworkers; and move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so items are placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage the store opening or closing process, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.