Full Time Support Lead Palisades Mall NY

Five Below•West Nyack, NY

1d•Onsite

About The Position

The Support Lead helps oversee daily store activities and supports the store leadership team in delivering excellent customer service, maintaining merchandising standards, and driving sales. The role trains and supports associates, assists with receiving and organizing merchandise, and may act as Manager on Duty, taking responsibility for store operations and staff as needed. The Support Lead also opens or closes the store and performs store maintenance. The schedule is flexible to meet business needs and may include day, evening, weekend, or overnight shifts and travel as required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts, with travel as required.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, and move around the sales floor and stock room.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to identify and understand email and printed instructions related to merchandise layouts, associate schedules, and operating procedures.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact and train the crew on the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking improvements to merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Operate the cash register and assist customers on the sales floor and in retrieving or putting away merchandise.