Support Associate - White House Black Market
About The Position
The Support Associate supports a customer- and product-focused sales culture by performing store operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure products are processed, stored, ticketed, and replenished efficiently, and that new merchandise and visual materials are presented in a timely manner. The associate supports a cohesive omnichannel customer experience by modeling Most Amazing Personal Service (MAPS) principles and contributes to an inclusive, collaborative team environment. Duties may vary by brand, and other duties may be assigned.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years of age.
- Excellent communication skills.
- Excellent customer service skills.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to learn or adapt to technology provided by the company.
- Must be able to work the majority of the shift standing.
- Ability to work quickly and within strict timelines.
- Ability to demonstrate teamwork.
- Ability to communicate with customers, Associates, and Management and to wear or communicate using a headset.
- Regular attendance is essential to ensure adequate coverage and meet company objectives.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Nice To Haves
- Previous stock or cashier experience.
- Exposure to visual merchandising and product placement techniques.
Responsibilities
- Process merchandise, ensuring items are properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise as needed to maximize stock space.
- Ensure new products are properly merchandised and represented in a timely manner.
- Enter receiving documents into the computer system and reconcile merchandise invoices to items received, as applicable.
- Complete store-to-store transfers and Locate requests accurately and on time.
- Receive and process visual packet materials, props, and signage; properly store stockroom hardware, hangers, and sign holders.
- Participate in pricing changes and markdowns.
- Alert store management to cash supply needs.
- Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement, as directed.
- Assist with boutique cleanliness and organization.
- Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omnichannel experience.
- Promote an inclusive, collaborative approach to problem solving.
- Seek personal development opportunities and solicit feedback.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
