Support Associate White House Black Market

Chico's FAS, Inc.•Boca Raton, FL

8d•Onsite

About The Position

The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure merchandise is properly stored, ticketed, located, and replenished, and that new products, visual materials, and signage are processed and presented promptly. The Support Associate also contributes to store cleanliness and organization, supports customer service standards, and works collaboratively with the store team. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Ability to learn or adapt to technology provided by the company.
Must be able to work the majority of the shift standing.
Ability to work quickly and within strict timelines.
Ability to demonstrate teamwork.
Communicate with customers, Associates, and Management; wear and communicate with a headset.
Regular attendance is essential to ensure adequate coverage.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Constant walking and standing for 67–100% of an 8-hour shift.
Occasional lifting of up to 50 pounds for 1–33% of an 8-hour shift.
Frequent climbing for 34–66% of an 8-hour shift.

Nice To Haves

Previous stock or cashier experience.
Exposure to visual merchandising and product placement techniques.

Responsibilities

Process merchandise, ensuring items are properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise as needed to maximize stock space.
Ensure new products are properly merchandised and represented in a timely manner.
Enter receiving documents into the computer system, reconcile merchandise invoices to items received as applicable, and complete store-to-store transfers and Locate requests accurately and promptly.
Receive and process visual packet materials, props, and signage; properly store stockroom hardware, hangers, and sign holders.
Participate in pricing changes and markdowns.
Alert store management to cash supply needs.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
Assist with boutique cleanliness and organization.
Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.