Support Associate - White House Black Market

Chico's FAS, Inc.•Ellenton, FL

8d•Onsite

About The Position

The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions such as merchandise handling, stock processing, and stockroom organization. The role helps ensure products are stored, ticketed, located, and represented appropriately, and supports visual merchandising, boutique organization, and customer service. The position may be found in multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to learn or adapt to technology provided by the company.
Ability to work the majority of the shift standing.
Ability to work quickly within strict timelines.
Ability to demonstrate teamwork.
Communicate with customers, Associates, and Management; wear and communicate with a headset.
Regular attendance is essential to ensure adequate coverage.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Previous stock or cashier experience preferred.
Exposure to visual merchandising and product placement techniques desired.

Responsibilities

Process merchandise, ensuring items are properly stored, ticketed, and easy to locate for replenishment; reorganize merchandise as needed to maximize stock space.
Ensure new products are properly merchandised and represented in a timely manner.
Enter receiving documents into the computer system, reconcile merchandise invoices with items received when applicable, and complete store-to-store transfers and Locate requests accurately and on time.
Receive and process visual packet materials, props, and signage in a timely manner, and properly store stockroom hardware, hangers, sign holders, and related items.
Participate in pricing changes and markdowns.
Alert store management to cash supply needs.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
Assist with boutique cleanliness and organization.
Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omni-channel experience.
Promote an inclusive and collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.