Support Associate - White House Black Market
About The Position
The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure merchandise is stored, ticketed, located, and replenished effectively, and that new products, visual materials, and signage are processed and presented in a timely manner. The associate also supports customer service, visual merchandising, boutique cleanliness, and teamwork while following the company’s service principles. Duties may vary among brands, and other duties may be assigned. The position may be applied for even when a specific opening is not currently available.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years old.
- Excellent communication skills.
- Excellent customer service skills.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to learn or adapt to technology provided by the company.
- Ability to work the majority of the shift standing.
- Ability to work quickly and within strict timelines.
- Ability to demonstrate teamwork.
- Regular attendance is essential to ensure adequate coverage.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to communicate with customers, associates, and management, and to wear and communicate with a headset.
Nice To Haves
- Previous stock or cashier experience preferred.
- Exposure to visual merchandising and product placement techniques desired.
Responsibilities
- Process merchandise, including storing, ticketing, locating, and reorganizing it to support sales-floor replenishment and stockroom capacity.
- Ensure new products are merchandised and represented promptly.
- Enter receiving documents into the computer system and reconcile invoices with received merchandise as applicable.
- Complete store-to-store transfers and Locate requests accurately and on time.
- Receive and process visual packet materials, props, and signage; store stockroom hardware and related supplies appropriately.
- Participate in pricing changes and markdowns.
- Alert store management to cash supply needs.
- Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
- Assist with boutique cleanliness and organization.
- Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
- Promote inclusive, collaborative problem solving.
- Seek personal development opportunities and solicit feedback.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
