Support Associate - White House Black Market

Chico's FAS, Inc.•Vero Beach, FL

8d•Onsite

About The Position

The Support Associate supports a customer- and product-focused sales culture by carrying out sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure products, visual materials, and store spaces are prepared and maintained so the sales floor can operate effectively. It also supports customer service standards, teamwork, and ongoing personal development. Duties may vary by brand, and other duties may be assigned.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to learn or adapt to company-provided technology.
Ability to work the majority of the shift standing.
Ability to work quickly within strict timelines.
Ability to demonstrate teamwork.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to communicate with customers, Associates, and Management and to wear and communicate with a headset.
Ability to walk and stand constantly for 67–100% of an 8-hour shift, occasionally lift up to 50 pounds for 1–33% of an 8-hour shift, and climb frequently for 34–66% of an 8-hour shift.

Nice To Haves

Previous stock or cashier experience preferred.
Exposure to visual merchandising and product placement techniques desired.

Responsibilities

Process merchandise; store, ticket, and organize items so they can be located for sales-floor replenishment, and reorganize merchandise to maximize stock space.
Ensure new products are properly merchandised and represented in a timely manner.
Enter receiving documents into the computer system, reconcile merchandise invoices to received items as applicable, and complete store-to-store transfers and Locate requests accurately and on time.
Receive and process visual packet materials, props, and signage; store stockroom hardware, hangers, and sign holders properly.
Participate in pricing changes and markdowns.
Alert store management to cash supply needs.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement, as directed.
Assist with boutique cleanliness and organization.
Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omni-channel experience.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.