Support Associate - Soma
About The Position
The Support Associate supports a customer- and product-focused sales culture by carrying out store operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure products are processed, stored, ticketed, replenished, and presented appropriately, and assists with visual merchandising, pricing changes, and boutique organization. The associate also promotes the company’s Most Amazing Personal Service (MAPS) principles, supports an inclusive and collaborative team environment, and seeks opportunities for personal development. Duties may vary by brand, and other duties may be assigned.
Requirements
- High school diploma or equivalent.
- Must be 18 years of age or older.
- Excellent communication skills.
- Excellent customer service skills.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to learn or adapt to technology provided by the company.
- Ability to work the majority of the shift standing.
- Ability to work quickly and within strict timelines.
- Ability to demonstrate teamwork.
- Regular attendance is essential to ensure adequate coverage and meet company objectives.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to communicate with customers, Associates, and Management, and to wear and communicate with a headset.
Nice To Haves
- Previous stock or cashier experience preferred.
- Exposure to visual merchandising and product placement techniques desired.
Responsibilities
- Process merchandise so items are properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise to maximize stock space.
- Ensure new products are merchandised and represented in a timely manner.
- Enter receiving documents into the computer system and reconcile merchandise invoices with items received, as applicable.
- Complete store-to-store transfers and Locate requests accurately and on time.
- Receive and process visual packet materials, props, and signage; properly store stockroom hardware, hangers, sign holders, and related items.
- Participate in pricing changes and markdowns.
- Alert store management to cash supply needs.
- Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement, as directed.
- Assist with boutique cleanliness and organization.
- Model, support, and promote MAPS principles and standards, offering a cohesive omni-channel experience.
- Promote an inclusive, collaborative approach to problem solving.
- Seek personal development opportunities and solicit feedback.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
