Support Associate - Soma
About The Position
The Support Associate supports a customer- and product-focused sales culture by performing store sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure merchandise is stored, ticketed, and available for replenishment; new products and visual materials are processed promptly; and receiving, transfers, pricing changes, and markdowns are completed accurately. The associate also assists with visual directives and boutique cleanliness, supports the store’s service standards, and contributes to an inclusive, collaborative team. Some duties may vary by brand.
Requirements
- High school diploma or equivalent.
- Must be 18 years of age or older.
- Excellent communication skills.
- Excellent customer service skills.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to learn or adapt to technology provided by the company.
- Must be able to work the majority of the shift standing.
- Ability to work quickly and within strict timelines.
- Ability to demonstrate teamwork.
- Regular attendance is essential to ensure adequate coverage and meet company objectives.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to communicate with customers, associates, and management and wear/use a headset.
Nice To Haves
- Previous stock or cashier experience preferred.
- Exposure to visual merchandising and product placement techniques desired.
Responsibilities
- Process merchandise, ensuring items are properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise as needed to maximize stock space.
- Ensure new products are properly merchandised and represented in a timely manner.
- Enter receiving documents into the computer system and reconcile merchandise invoices to items received, as applicable.
- Complete store-to-store transfers and Locate requests accurately and on time.
- Receive and process visual packet materials, props, and signage in a timely manner, and properly store stockroom hardware, hangers, and sign holders.
- Participate in pricing changes and markdowns.
- Alert store management to cash supply needs.
- Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement, as directed.
- Assist with boutique cleanliness and organization.
- Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience.
- Promote an inclusive, collaborative approach to problem solving.
- Seek personal development opportunities and readily solicit feedback.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
