Support Associate - Soma

Chicos Fas•Murfreesboro, TN

16h•Onsite

About The Position

The Support Associate supports a customer- and product-focused sales culture by carrying out store sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure products and visual materials are received, processed, stored, and presented effectively, and contributes to boutique cleanliness and organization. The Support Associate models and promotes Most Amazing Personal Service (MAPS) principles and supports a cohesive omnichannel customer experience. The role also promotes inclusive teamwork, seeks development opportunities, and accepts feedback. Duties may vary by brand, and other duties may be assigned.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to learn or adapt to technology provided by the company.
Must be able to work the majority of the shift standing.
Ability to work quickly and within strict timelines.
Ability to demonstrate teamwork.
Ability to communicate with customers, Associates, and Management, including wearing and communicating with a headset.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to meet the stated physical requirements: constant walking/standing for 67–100% of an 8-hour shift, occasional lifting up to 50 lbs. for 1–33% of an 8-hour shift, and frequent climbing for 34–66% of an 8-hour shift.

Nice To Haves

Previous stock or cashier experience preferred.
Exposure to visual merchandising and product placement techniques desired.

Responsibilities

Process merchandise, ensuring items are stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise to maximize stock space.
Ensure new products are merchandised and represented in a timely manner.
Enter receiving documents into the computer system and reconcile merchandise invoices to items received, as applicable.
Complete store-to-store transfers and Locate requests accurately and on time.
Receive and process visual packet materials, props, and signage in a timely manner, and properly store stockroom hardware, hangers, sign holders, and related items.
Participate in pricing changes and markdowns.
Alert store management to cash supply needs.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement, as directed.
Assist with boutique cleanliness and organization.
Model, support, and promote MAPS principles and standards, offering a cohesive omnichannel experience.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.