Supply Chain Quality Assurance Team Member

Lowe's Companies, Inc.•Vonore, TN

About The Position

The Supply Chain Quality Assurance Team Member helps ensure customer orders meet quality guidelines and customer expectations. The role inspects products before delivery, documents inspection results, researches inventory and picking discrepancies, and monitors shrink at the Flatbed Fulfillment Center (FFC). It also audits facility processes, shipments, and warehouse cycle schedules; reports compliance and WMS issues; and works with supervisors and associates to correct errors. The team member provides coaching and feedback on quality and safe behaviors, identifies floor safety issues, and performs other assigned quality assurance duties.

Requirements

High school diploma or GED.
Two years of experience in quality assurance and distribution center operations.
Basic math and reading comprehension skills.
Basic computer skills, including working knowledge of Microsoft Office.
Experience with software applications such as Excel, Access, and WMS.
Experience using troubleshooting processes to resolve problems.

Nice To Haves

Experience managing multiple projects or tasks simultaneously, with strong prioritization and time-management skills.

Responsibilities

Inspect products before delivery to ensure customer orders meet quality guidelines, and document results according to established procedures.
Ensure products meet high quality standards and customer expectations.
Research and resolve inventory discrepancies.
Research and resolve cancelled picks, picks on hold, and other applicable issues.
Research and monitor daily FFC shrink and provide key information to the FFC Operations Support Supervisor.
Communicate compliance issues to the FFC Operations Support Supervisor.
Report WMS issues affecting daily operations and optimization, troubleshoot them, and support timely resolution.
Audit facility processes, record inaccuracies, and share information with the FFC Operations Support Supervisor.
Conduct audits on shipments and warehouse cycle schedules.
Work with supervisors and associates to correct errors.
Provide team members with coaching and feedback on quality performance and safe behaviors.
Identify floor safety issues and notify the appropriate party for resolution when necessary.
Perform other assigned quality assurance duties.