Supply Chain Quality Assurance Team Member - MW12s Nights

Lowe's Companies, Inc.•Vonore, TN

About The Position

The Supply Chain Quality Assurance Team Member ensures customer orders and facility processes meet quality, compliance, and safety standards. The role inspects products before delivery, documents results, researches inventory and fulfillment issues, monitors facility shrink, and reports compliance or warehouse management system (WMS) issues. It also audits shipments, schedules, and processes, works with supervisors and associates to correct errors, and provides coaching on quality performance and safe behaviors. The position works Sunday through Tuesday from 5:00 p.m. to 5:30 a.m.

Requirements

High school diploma or GED.
Two years of experience in quality assurance and distribution center operations.
Basic math and reading comprehension skills.
Basic computer skills, including working knowledge of Microsoft Office.
Experience with software applications such as Excel, Access, and WMS.
Experience using troubleshooting processes to resolve problems.

Nice To Haves

Experience managing multiple projects or tasks simultaneously, with strong prioritization and time-management abilities.

Responsibilities

Inspect products before delivery to ensure customer orders are fulfilled according to quality guidelines, and document results according to established procedures.
Help ensure products meet high quality standards and customer expectations.
Research and resolve inventory discrepancies.
Research and resolve cancelled picks, picks on hold, and other applicable issues.
Research and monitor Flatbed Fulfillment Center (FFC) shrink daily and provide key information to the FFC Operations Support Supervisor.
Communicate compliance issues to the FFC Operations Support Supervisor.
Report WMS issues affecting daily operations and optimization, troubleshoot them, and support timely resolution.
Audit facility processes to verify correct procedures are followed, record inaccuracies, and share findings with the FFC Operations Support Supervisor.
Conduct audits on shipments and warehouse cycle schedules.
Work with supervisors and associates to correct errors.
Provide team members with coaching and feedback on quality performance and safe behaviors.
Identify safety issues on the floor and notify the appropriate party for resolution when necessary.
Perform other quality assurance duties as assigned.