Quality Assurance Team Member

Clayton • Morristown, TN

6d • Onsite

About The Position

The Quality Assurance Coordinator acts as a liaison throughout the production process to ensure compliance with applicable codes and company policies and to support product quality. The role identifies and analyzes service issues, recommends corrective improvements, maintains quality and supplier documentation, and coordinates distribution and implementation of updates to designs, specifications, and standards.

The coordinator performs systematic documented line inspections on a 15-day rotation, follows up on yard work and retesting, monitors quality databases and recurring issues, and supports IPIA inspections. The role also assists with required reports, provides QA and DAPIA training, maintains testing certifications and training records, and communicates problem areas and key issues to the General Manager and Production Manager. Other duties may be assigned.

This position works in a facility environment that is not temperature controlled and may involve exposure to extreme temperatures. Work primarily involves sitting or standing for up to four hours at a time. No travel is required.

Requirements

• High school diploma, GED, or equivalent experience.
• Ability to read and interpret architectural and engineering drawings and specifications.
• Ability to take a proactive approach to quality.
• Working knowledge of facility machines, tools, and equipment.
• Ability to track and report quality issues.
• Ability to communicate effectively with team members at all levels within the facility.
• Solid understanding of construction trades, quality practices, codes, and regulations.
• Ability to lift and carry up to 50 pounds.
• Ability to stoop, bend, crouch, crawl, push, and/or pull as required.
• Ability to communicate with others by phone, email, and in person and exchange accurate information.

Nice To Haves

• Construction industry experience.

Responsibilities

• Identify service issues within the facility.
• Analyze root causes of service issues.
• Recommend improvements or corrections to mitigate future service issues.
• Maintain current master copies of documents, including supplier data, supplier audit reports, DAPIA materials, ECRs, records of changes, and CEF forms.
• Distribute materials such as DAPIA updates, supplier data, and product standards, explaining changes or additions.
• Maintain the online DAPIA.
• Initiate ECRs for proposed changes or modifications to DAPIA designs or floor plans.
• Follow up on paperwork distributions to ensure changes are made in accordance with distributed drawings and specifications.
• Perform systematic, documented line inspections on a 15-day rotation, covering CCI items, material installation, and observation of testing equipment.
• Follow up on yard-work inspections and retesting.
• Ensure the QA Administration – FTC Database is routinely updated and monitor it for recurring issues.
• Escort the IPIA throughout the plant during inspections.
• Assist with accurate and timely completion of HUD 302, Alternate Construction, and Energy Star reports.
• Provide QA and DAPIA training to team members as needed.
• Ensure the QA Administrative training database is updated accurately and promptly.
• Maintain required testing certifications.
• Report quality-control and IPIA findings and complete CEF forms as needed.
• Keep the General Manager and Production Manager informed about problem areas and the top three issues.
• Assist with maintaining QA information boards.
• Perform other duties as assigned.

Benefits

• Flexible health, dental, and vision benefits package for full-time team members.
• Competitive 401(k) program with investment options and company matching for full- and part-time team members after one year.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time to volunteer through the Clayton Impact program.
• Online or in-person holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational wellness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED