Supply Chain Quality Assurance Team Member

Lowe's Home Centers•Vonore, TN

About The Position

The Supply Chain Quality Assurance Team Member ensures customer orders meet quality guidelines by inspecting products before delivery and documenting inspection results according to established procedures. The role supports quality and customer expectations by researching inventory discrepancies, cancelled picks, picks on hold, and other fulfillment issues. It monitors daily Flatbed Fulfillment Center (FFC) shrink and shares key information with the FFC Operations Support Supervisor. The position audits facility processes, shipments, and warehouse cycle schedules; records inaccuracies; and works with supervisors and associates to correct errors. It also reports compliance and Warehouse Management System (WMS) issues, troubleshoots operational problems, and helps resolve them promptly. The team member provides coaching and feedback on quality performance and safe behaviors, identifies floor safety issues, and notifies the appropriate party when resolution is needed. Other quality assurance duties may be assigned.

Requirements

High school diploma or GED.
Two years of experience in quality assurance and distribution center operations.
Basic math and reading comprehension skills.
Basic computer skills, including working knowledge of Microsoft Office.
Experience with software applications such as Excel, Access, and WMS.
Experience using troubleshooting processes to resolve problems.

Nice To Haves

Experience managing multiple projects or tasks simultaneously, with strong prioritization and time-management skills.

Responsibilities

Inspect products before delivery to ensure customer orders meet quality guidelines, and document results according to established procedures.
Help ensure products meet high quality standards and customer expectations.
Research and resolve inventory discrepancies.
Research and resolve cancelled picks, picks on hold, and related issues.
Monitor daily FFC shrink and provide key information to the FFC Operations Support Supervisor.
Communicate compliance issues to the FFC Operations Support Supervisor.
Report WMS issues affecting daily operations and optimization, troubleshoot them, and support timely resolution.
Audit facility processes, record inaccuracies, and provide findings to the FFC Operations Support Supervisor.
Conduct audits on shipments and warehouse cycle schedules.
Work with supervisors and associates to correct errors.
Deliver coaching and feedback to team members on quality performance and safe behaviors.
Identify floor safety issues and notify the appropriate party for resolution when necessary.
Perform other assigned quality assurance duties.