Supply Chain Quality Assurance Team Member - MW12s Nights

Lowe's Home Centers•Vonore, TN

About The Position

The Supply Chain Quality Assurance Team Member ensures customer orders and facility processes meet quality standards. The role inspects products before delivery, documents inspection results, researches inventory discrepancies and fulfillment issues, monitors shrink, and audits shipments, warehouse cycle schedules, and processes across the facility. The team member communicates compliance and WMS issues to the FFC Operations Support Supervisor and works with supervisors and associates to correct errors. The role also provides coaching and feedback on quality performance and safe behaviors, identifies floor safety issues, and performs other quality assurance duties as assigned. Schedule: Sunday through Tuesday, 5:00 p.m. to 5:30 a.m.

Requirements

High school diploma or GED.
Two years of experience in quality assurance and distribution center operations.
Basic math and reading comprehension skills.
Basic computer skills, including working knowledge of Microsoft Office.
Experience with software applications such as Excel, Access, and WMS.
Experience using troubleshooting processes to resolve problems.

Nice To Haves

Experience managing multiple projects or tasks simultaneously, with a strong ability to prioritize and manage time.

Responsibilities

Inspect products before delivery to ensure customer orders are fulfilled according to quality guidelines, and document results in accordance with established procedures.
Ensure products meet quality standards and customer expectations.
Research and resolve inventory discrepancies.
Research and resolve cancelled picks, picks on hold, and other applicable issues.
Research and monitor Flatbed Fulfillment Center (FFC) shrink daily and provide key information to the FFC Operations Support Supervisor.
Communicate compliance issues to the FFC Operations Support Supervisor.
Report WMS issues affecting day-to-day operations and optimization, troubleshoot them, and support timely resolution.
Audit facility processes, record inaccuracies, and provide information to the FFC Operations Support Supervisor.
Conduct audits on shipments and warehouse cycle schedules.
Work with supervisors and associates to correct errors.
Coach and provide feedback to team members regarding quality performance and safe behaviors.
Identify and resolve floor safety issues and notify the appropriate party when necessary.
Perform other quality assurance duties as assigned.