Supplier Enablement Specialist

Blend360•San Francisco, CA

8d•Remote

About The Position

Blend is seeking a Supplier Enablement Specialist for a client that provides commercial payment solutions. The specialist will help business customers move supplier payments from paper checks to electronic methods, including commercial card and ACH. This approximately 12-month consulting role may be extended. It is remote and requires the ability to work across U.S. time zones. The consultant must be able to work on Blend’s W-2 without sponsorship. The role involves contacting suppliers, explaining approved electronic payment options and program requirements, and assisting with enrollment. The specialist coordinates with suppliers, business customers, and internal financial institution teams; researches and responds to questions; and routes exceptions and nonstandard issues to the appropriate teams. They document outreach and case progress, track cases through completion or handoff, and provide activity data for reporting and campaign tracking. The specialist follows applicable procedures, operating guides, regulatory requirements, and quality standards in a regulated financial services environment. They work independently within client priorities and escalation procedures, managing a high volume of cases while maintaining accuracy, responsiveness, and service quality.

Requirements

At least 5 years of experience in client service, sales, operations, financial services, payments, or a related field.
At least 2 years of direct supplier enablement experience supporting electronic payment adoption.
Professional outbound calling or sales experience, including effective communication with business contacts.
Moderate Microsoft Excel proficiency, including formulas, filtering, sorting, and formatting.
Experience using CRM systems, call-tracking platforms, workflow tools, or case-management systems.
Ability to review records, research questions, apply approved solutions, and maintain accurate documentation.
Strong organizational skills and ability to manage multiple cases, follow-ups, and competing priorities.
Ability to meet deadlines while maintaining quality and attention to detail.
Strong verbal communication skills and a professional, confident telephone manner.
Clear business email writing and stakeholder communication skills.
Ability to explain processes and payment options in straightforward terms.
Strong problem-solving skills and judgment to distinguish routine questions from issues requiring escalation.
Ability to work independently and collaborate effectively with suppliers, business customers, and internal teams.
Reliable follow-through, attention to detail, and focus on service quality and campaign goals.
Ability to work across U.S. time zones.
Must be able to work on Blend’s W-2 without sponsorship.

Nice To Haves

Experience supporting supplier onboarding, business payments, commercial cards, ACH, Treasury Management, accounts payable, or payment conversion initiatives.
Experience working with a bank, payment provider, fintech organization, or large corporate payments program.
Experience in a regulated or compliance-driven environment.

Responsibilities

Conduct proactive outbound phone and email outreach to suppliers assigned to payment conversion campaigns.
Explain approved electronic payment options, their benefits, and applicable program requirements.
Communicate business customers’ payment strategies and operating guidelines clearly and professionally.
Answer supplier questions, address common concerns, and explain the steps required to adopt electronic payment methods.
Manage follow-up activities to move suppliers through enrollment, closure, or formal handoff.
Support campaign objectives by encouraging supplier participation and adoption of electronic payment solutions.
Review supplier records and verify available contact information and payment details.
Research supplier questions and provide timely, accurate responses within established guidelines.
Coordinate communication among business customers, suppliers, and internal financial institution teams.
Identify issues outside standard procedures and route them to the appropriate team; escalate commercial, technical, policy, compliance, and other nonstandard issues as needed.
Enroll suppliers when circumstances align with established procedures and approved guidelines.
Identify exceptions and route nonstandard enrollment requests for review and resolution.
Maintain accurate records of outreach, responses, enrollment progress, follow-up requirements, and case status.
Track assigned cases through completion or handoff, ensuring appropriate documentation and follow-through.
Provide accurate activity data for monthly reporting, campaign tracking, and program performance.
Manage multiple cases and follow-ups while maintaining productivity, accuracy, and attention to detail.
Follow applicable policies, procedures, operating guides, regulatory requirements, and quality standards.
Apply approved solutions consistently and recognize when additional review or escalation is required.
Balance productivity and responsiveness with careful execution across repetitive, high-volume workflows.
Work independently while following client priorities, established processes, and escalation procedures.