Supplier Performance Specialist

SDI•Jacksonville, FL

2d•$50,000 - $55,000•Remote

About The Position

The Supplier Performance Specialist is a member of the Supplier Relationship Management (SRM) Team and works closely with suppliers in a client program to help them meet compliance standards, including on-time delivery (OTD), order confirmation, and advance shipping notice (ASN) completion. The role supports supplier performance and visibility into order status so customer maintenance work orders can be scheduled and completed on time. It requires strong communication, time management, collaboration, customer service, and solution-oriented problem-solving skills, including the ability to interpret performance analytics and create improvement plans. The position is 100% remote from anywhere in the USA. Some holiday and weekend coverage is required throughout the year. The pay range is $50,000–$55,000, with individual pay depending on factors such as role level, relevant experience and skills, and location.

Requirements

Bachelor’s degree or equivalent work experience.
Five years of experience in Procurement and/or Supplier Performance.
Intermediate Excel knowledge, including VLOOKUPs and pivot tables.
Motivated self-starter with exceptional urgency, follow-up, and drive to complete work correctly the first time.
Excellent communication, time management, collaboration, customer service, and solution-oriented skills.
Ability to understand performance data analytics and create action plans for improvement.
Strong systems acumen.

Nice To Haves

Knowledge of PeopleSoft ERP software.
Knowledge of Microsoft Office software.

Responsibilities

Review supplier compliance data and identify factors affecting operations.
Implement supplier performance improvement plans to bring suppliers into compliance.
Conduct supplier meetings and coaching sessions about OTD, order confirmation, and ASN process requirements.
Serve as the first point of contact for supplier performance questions, using Five9 and Oracle Service Cloud to handle assistance requests.
Track supplier progress against agreed-upon improvement plans.
Conduct root cause analysis of supplier compliance issues and determine whether process changes, analytics adjustments, or other actions are needed.
Liaise between suppliers and Purchasing and Parts teams when issues cause operational delays, including supplier non-responsiveness to quote and order-information requests.
Assist Purchasing with re-sourcing backordered and past-due items by engaging supplier contacts to improve lead times and responsiveness to SDI Purchasing agents.
Assist Purchasing with match exception process escalations to promote supplier responsiveness in resolving issues.
Maintain cross-functional communications through regular daily, weekly, and monthly meetings, calls, and email.
Identify and coordinate implementation of continuous improvement opportunities for the department.