Supplier Performance and Relationship Management Specialist

Booz Allen Hamilton•McLean, VA

About The Position

The Supplier Performance and Relationship Management Specialist supports Booz Allen’s enterprise Supplier Performance Management (SPM) and Supplier Relationship Management (SRM) frameworks. The role executes supplier performance evaluations, coordinates governance activities, strengthens supplier relationships, and improves visibility into supplier health, risk, and delivery outcomes. The specialist works with procurement managers, program managers, category teams, and other stakeholders to promote supplier accountability and continuous improvement. The position supports SPM operational cycles by identifying supplier populations based on segmentation criteria and contract lifecycle triggers, deploying scorecards in Ivalua, analyzing evaluation results, and contributing findings to monthly roll-ups and leadership reviews. The specialist also supports remediation by coordinating Letters of Concern (LOCs) and Corrective Action Plans (CAPs), while maintaining transparent, defensible, and traceable documentation. The role also helps manage strategic and business-critical supplier relationships by coordinating governance activities such as monthly operational reviews, Quarterly Business Reviews, annual strategic business reviews, performance discussions, and risk escalations. Supplier performance data and stakeholder insights are used to monitor KPIs, SLAs, collaboration, responsiveness, strategic alignment, and supplier risks. U.S. citizenship is required due to the nature of work performed within the facility.

Requirements

At least 2 years of experience in supplier-facing roles such as supply chain, procurement, vendor management, subcontract management, or logistics.
Experience conducting performance assessments, supplier reviews, quality or compliance checks, or vendor scorecard evaluations.
Experience supporting issue resolution, corrective action management, or escalation processes.
Experience with supplier risk concepts and structured review processes, such as inherent, performance, engagement, or delivery risk.
Ability to analyze KPIs, interpret supplier performance data, and synthesize findings for stakeholders.
Ability to manage supplier relationships in multi-stakeholder environments.
Bachelor’s degree in Supply Chain Management or Business Administration.
U.S. citizenship.

Nice To Haves

Experience with supply chain technology platforms such as Ivalua and Power BI.
Experience facilitating supplier business reviews or relationship management sessions.
Knowledge of supplier segmentation models and governance frameworks.
Strong verbal and written communication skills.

Responsibilities

Support day-to-day relationship management activities for strategic and business-critical suppliers.
Coordinate monthly operational reviews, Quarterly Business Reviews, and annual strategic business reviews.
Prepare governance meeting materials, track action items, document supplier performance outcomes, and escalate risks to procurement managers or SRM leads.
Monitor KPIs, SLAs, and relationship management indicators to assess supplier collaboration, responsiveness, and strategic alignment.
Gather spend, risk, criticality, and performance data to support supplier segmentation updates.
Maintain governance cadence discipline and ensure supplier engagement aligns with segmentation guidance.
Identify supplier populations for recurring scorecard cycles using segmentation criteria.
Deploy supplier scorecards in Ivalua and ensure program managers and buyers receive the correct evaluations.
Follow up with program managers and buyers on incomplete or overdue scorecards.
Reassign evaluations when routing issues or changes in responsibility occur.
Troubleshoot scorecard routing, assignment, and reviewer workflow issues across program manager or GSC stakeholders.
Track supplier performance results across scorecard cycles and identify emerging quality, delivery, cost, or communication issues.
Compile supplier performance metrics, completion data, risk indicators, and scorecard insights for dashboards and leadership reviews.
Highlight supplier performance issues requiring remediation and support development of Letters of Concern or Corrective Action Plans.
Maintain structured, defensible documentation of supplier performance activities, including evidence used for evaluations, escalations, and governance.