Supplier Performance Specialist - Bilingual French

SDI • Jacksonville, FL

2d

About The Position

The Supplier Performance Specialist is a member of the Supplier Relationship Management (SRM) Team and works with suppliers in a client program to help them meet compliance standards, including on-time delivery (OTD), order confirmation, and advance shipping notice (ASN) completion. The role supports suppliers in meeting customer performance expectations and providing visibility into order status so that customer maintenance work orders can be scheduled and completed on time. It requires strong communication, time management, collaboration, customer service, and problem-solving skills, as well as the ability to interpret performance analytics and develop improvement plans.

The specialist reviews supplier compliance data, implements improvement plans, and conducts supplier meetings and coaching on process requirements. They serve as a first point of contact for supplier performance questions, track progress against improvement plans, investigate root causes of compliance issues, and coordinate with Purchasing and Parts teams to address operational delays. The role also supports Purchasing with sourcing efforts for backordered and past-due items and escalations involving match exceptions. Regular cross-functional communication and coordination of continuous improvement opportunities are expected. Some holiday and weekend coverage is required throughout the year.

Requirements

• Bachelor’s degree or equivalent work experience.
• Five years of experience in Procurement and/or Supplier Performance.
• Intermediate Excel knowledge, including VLOOKUPs and pivot tables.
• Motivated self-starter with a strong sense of urgency, follow-up, and drive to get things done right the first time.
• Strong systems acumen.
• Bilingual French.

Nice To Haves

• Knowledge of PeopleSoft ERP software.
• Knowledge of Microsoft Office software.

Responsibilities

• Review supplier compliance data and identify factors affecting operations.
• Implement supplier performance improvement plans to bring suppliers into compliance.
• Conduct supplier meetings and coaching sessions on OTD, order confirmation, and ASN requirements.
• Serve as the first point of contact for supplier performance questions, using Five9 and Oracle Service Cloud to handle requests for assistance.
• Track supplier progress against agreed-upon improvement plans.
• Conduct root cause analysis on issues affecting supplier compliance and determine appropriate corrective steps.
• Liaise between suppliers and Purchasing and Parts teams when issues cause operational delays, including supplier non-responsiveness to quote and order-information requests.
• Assist Purchasing with re-sourcing backordered and past-due items by engaging supplier contacts to improve lead times and responsiveness to SDI Purchasing agents.
• Assist Purchasing with match exception process escalations to ensure suppliers respond to and resolve issues.
• Maintain cross-functional communications through regular meetings, calls, and email.
• Identify and coordinate implementation of department continuous improvement opportunities.

Benefits

• Health insurance, including medical, dental, and vision.
• Training and development opportunities.
• Vacation, wellness days, pet bereavement days, and 12 paid holidays.
• 401(k) with company match.
• Tuition reimbursement.
• Student loan repayment assistance.
• Reimbursement for safety shoes.
• Discounted tickets to a variety of vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level